At Pigeon Forge Snow (“we,” “our,” or “us”), your privacy is important to us. This Privacy Policy outlines how we collect, use, share, and protect your information when you visit our website (www.pigeonforgesnow.com) or interact with our services online or in person.

Information We Collect

Personal Information
We may collect personal data that you voluntarily provide, including:

  • Name

  • Email address

  • Phone number

  • Billing and shipping address

  • Birthday (for parties or promotions)

  • Payment details (processed via secure third-party services)

Non-Personal Information
Automatically collected through cookies or tracking tools:

  • IP address

  • Browser type and version

  • Device data

  • Website usage patterns (pages visited, time on site, etc.)

We use your information to:

  • Process ticket orders and group bookings

  • Respond to your inquiries or customer service requests

  • Send email updates or promotions (with your consent)

  • Improve our website and visitor experience

  • Ensure the safety and functionality of our indoor facility

  • Comply with legal and security obligations

  • Waiver status updates

How We Use Your Information

We do not sell your personal information.
We may share data with:

  • Payment processors (e.g., Square, Stripe) for secure transactions

  • Marketing platforms (e.g., Mailchimp, Meta) to send updates or event promotions

  • Analytics tools (e.g., Google Analytics) for performance tracking

  • Legal or regulatory bodies if required by law

Sharing Your Information

Cookies and Tracking

Our website uses cookies to:

  • Enhance navigation and usability

  • Track visits and behavior for analytics

  • Remember your preferences

You may disable cookies through your browser settings, though some site features may not work as intended.

We take precautions to safeguard your information through:

  • Secure website encryption (HTTPS)

  • Limited access to personal data

  • Partnerships with secure third-party vendors

Despite these measures, no online system is 100% secure.

Data Security

Your Rights and Choices

Depending on your location and local laws, you may have the right to:

  • Access, correct, or delete your personal data

  • Opt out of marketing emails

  • Request information on data usage

To exercise any rights, contact us at [info@pigeonforgesnow.com].

Pigeon Forge Snow is a family-friendly attraction. However, we do not knowingly collect personal data directly from children under 13. All bookings and inquiries must be made by a parent or guardian.

Children’s Privacy

Our site may contain links to other websites (e.g., social media or event listings). We are not responsible for their privacy practices and recommend reviewing their policies.

Third Party Links

We may update this Privacy Policy periodically. Changes will be posted on this page with a revised effective date.

Changes to the Policy

If you have any questions about this Privacy Policy, please contact us:
Pigeon Forge Snow
www.pigeonforgesnow.com
info@pigeonforgesnow.com
(865) 366-1334
2533 Teaster Ln, Pigeon Forge, TN 37863

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